FAQ

  • Why should I choose Metacare Australia?

    At our heart, we are Allied Health business owners.

    We know the struggle of trying to build a referral base in a constantly changing environment.

    We, like you, care about patient outcomes and happiness. We don't want to knock out the best practitioners in the business by setting our prices too high.

    Our programs are designed to ensure the right patient is seen but the right practitioner.

  • Why is it free for GPs?

    Let’s set the scene.

    The average GP sends 1500 referrals per year. Say it take 3 mins to find the clinician. That is 75 hours of finding a practitioner, equivalent to 2 working weeks.

    We are giving you back your time. Sending your referrals to one secure hub takes all the guesswork out of finding the right practitioner for your patient.

    It is your referral, with our support!

  • How do subscription works if we have more than one discipline?

    Each discipline, regardless of tier requires their own subscription.

    We offer a multi-discipline service. This means if you have an abundance of referrals, and you consider taking on another practitioner. These referrals can be shared with this practitioner, of the same discipline.

    Chat to us to tailor your needs for your business.

  • Will you refer to the same discipline in my area?

    We carefully match patients with the correct practitioner.

    Should you clinic not have the capacity to take on the extra referrals we may need to find other clinicians who can provide the ongoing continuity of care.

  • How do we choose who joins the Metacare Australia membership subscription?

    We connect with patients who are being referred and ask for their feedback through a succinct and effective rating model.

    Depending on your level of membership, we will provide you with helpful analytics on where your company is excelling and where it isn't quite hitting the mark.

    This is a fantastic insight into what your patients need and an opportunity to understand how our subscribers are provision their services to our patient base.

  • How do I renew or cancel a subscription?

    Best patient care is most important to us.

    We will review your progress. Every 6 months we will review your progress, (business performance and patient satisfaction)

  • How does Metacare Australia connect me with potential patients?

    Metacare's Matrix, matches the information requested by the referring GP to the practitioners on the MCA referral network. Using a data matrix, we are able to find the right practitioner for the patient, knowing that the right practitioner is paramount for improved health outcomes for patients.

  • What types of patients and conditions can I expect to see through the Metacare Australia platform?

    At Metacare Australia, we have a wide range of patients seeking allied health services, including those with chronic conditions, post-surgical patients, athletes, children, and more. As we partner with GPs and medical practices across the country, we receive referrals for a variety of conditions, allowing us to match the right patients with the right practitioners based on their unique skills and specialties.

  • How does Metacare Australia handle payment and billing for my services?

    You have full control over your billing of services. Just like if the GP referred directly to you, you will receive your referrals in the same way.

  • What is the process for becoming a registered practitioner on the Metacare Australia platform?

    It's easy, fill out an expression of interest on our website and we will get intouch with you to learn all about you and your business. If you are a good fit for MCA, we will invite you to become part of the MCA referral network and gather all the information we meed to include you in the matrix and get ready for referrals

  • How does Metacare Australia ensure patient privacy and confidentiality?

    At Metacare Australia, we take patient privacy and confidentiality very seriously. We have implemented strict security measures and follow industry best practices to protect patient information. We comply with all relevant laws and regulations related to patient privacy, including the Australian Privacy Principles.

  • What is the fee structure for practitioners on the Metacare Australia Referral Network?

    Our fee structure is transparent and straightforward. Practitioners are charged a flat subscription fee per month to be part of the network. There are no hidden fees or charges.